At BitFlan, customer satisfaction is our top priority. We stand behind the quality of our PHP scripts, web applications, and developer launch templates. If you experience technical issues or change your mind, we offer a transparent and streamlined refund process.
1. Refund Eligibility & Rules
Our refund policy operates on two main conditions:
Downloaded Products (14-Day Limit)
If you have downloaded the product zip archive, you can request a full refund within 14 days of purchase. Refund requests sent after 14 days for downloaded items are evaluated on a case-by-case basis by our support team.
Non-Downloaded Products (Unlimited)
If you have not downloaded the product source code, you are eligible for a 100% full refund at any time, with no time limit.
2. How to Request a Refund (Step-by-Step)
You can request a refund directly from your User Dashboard without waiting for email replies. Follow these simple steps:
Log in to Your Account
Sign in with the account used during checkout at BitFlan.
Navigate to Purchases
Go to your User Dashboard → Purchases section.
Click "Request Refund"
Locate your order card. Below the purchase details, click the green "Request Refund" button.
Submit Your Reason
Provide a brief explanation or reason for your request and click Submit Refund Request. Your status will update to Refund Pending.
3. Processing Timelines & License Deactivation
Once submitted, our team reviews your request within 24 to 48 hours. When approved:
- The full purchase amount is refunded to your original payment card / PayPal / Stripe account.
- Payment providers typically process the transaction within 3-5 business days.
- The associated purchase code license and bound domain activations are automatically revoked and suspended.
4. Chargeback Policy Notice
Per our Terms of Service, initiating unauthorized chargebacks through your bank or payment provider will result in instant account suspension and permanent blacklisting of your connected domains. If you need assistance, please request a refund via your dashboard or contact support directly.
